2.1      Who we are. We are General Traffic Limited a company registered in England and Wales. Our company registration number is 01730603 and our address is Rutland Mill, Adelaide Street, Bolton, BL3 3NY. Our registered VAT number is 389 7302 09.
2.2      How to contact us. You can contact us by telephoning our customer service team at 03 300 500 700 or by writing to us at customer.service@generaltraffic.co.uk or using our postal address above.
2.3      How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4      "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

3.1     Placing your order. Please follow the onscreen prompts to place an order. Each order is an offer by you to buy the goods specified in the order subject to these Terms.
3.2     Correcting input errors. Our order process allows you to check and amend any errors before submitting your order to us. Please check the order carefully before confirming it. You are responsible for ensuring that your order is complete and accurate.
3.3     Acknowledging receipt of your order. After you place an order, you will receive an email from us acknowledging that we have received it, but please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 3.4. At this stage any orders shown on your online account will be illustrated as pending.
3.4     How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us. Accepted orders will also be shown on your online account.
3.5     If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
3.6     Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
3.7     We only sell to the UK. Our website is solely for the promotion of our products in the UK. Unfortunately, we do not accept orders via the website from addresses outside the UK. If you are outside of the UK and wish to place an order please contact us directly on customer.service@generaltraffic.co.uk.
3.8     Language. These Terms and the Contract are made only in the English language.

4.1      Products may vary slightly from their pictures, images, descriptions and specifications. The images, descriptions and specifications of the products on our website are for illustrative and guidance purposes only. Although we have made every effort to display the colours, weights and sizes accurately, we cannot guarantee that a device's display of the colours and estimated weights and sizes accurately reflects the products. Your product may vary slightly from those images and descriptions.
4.2      Although we have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements indicated on our site have a 5% tolerance.
4.3      Product packaging may vary. The packaging of the product may vary from that shown in images on our website.
4.4      Making sure your measurements are accurate. If we are suppling a measured product you are responsible for ensuring that these measurements are correct. You can find information and tips on how to measure on our website or by contacting us.

If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. Due to our speed of delivery changes may not be possible at all or after 3pm where next day delivery is provided. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

6.1      Minor changes to the products. We may change the product:
             (a) to reflect changes in relevant laws and regulatory requirements. These changes will not affect your use of the product;
             (b) to a slightly modified design due to manufacturer changes; and
             (c) to implement minor technical adjustments and improvements, for example to address a security threat or due to supplier changes. These changes will not affect your use of the product.
6.1      More significant changes to the products and these terms. In addition, as we informed you in the description of the product on our website, we may make the following changes to the product, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any products paid for but not received:
             (a) significant design changes which impact your use of the product; or
             (b) changes in brand of products.

7.1     Delivery costs. The costs of delivery will be as displayed to you on our website as part of the checkout. Standard delivery to mainland UK is offered free of charge for all orders over £50. More information about delivery costs can be found here :
7.2     When we will provide the products. Products will be delivered within a reasonable period of time. During the order process we will let you know when we will provide the products to you. More information regarding delivery times can be found here :
7.3     We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
7.4     Collection by you. If you have asked to collect the products from our premises, you can collect them from us from our branches at any time during our working hours of 8.30am and 5.30pm on weekdays (excluding public holidays) and 8.30 to midday on Saturdays. Please check opening times of all local branches for further details of our opening hours.
7.5     If you are not there when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.
7.6     If you do not re-arrange delivery. If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 9.2 will apply.
7.7     When you become responsible for the goods. A product will be your responsibility from the time we deliver the product to the address you gave us or you or a carrier organised by you collect it from us.
7.8     When you own goods. You own a product once we have received payment in full including payment of all applicable delivery charges.
7.9     Delivery. Delivery is complete once the products have been unloaded at the address for delivery set out in your order or collected by you or a carrier organised by you to collect them from us and the products will be at your risk from that time.
7.10     What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you, for example, your vehicle details, delivery and billing address. If so, this will be requested at the point upon which you place your order. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 9.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
7.11     Reasons we may suspend the supply of products to you. All orders placed via the website are subject to availability of stock. Whilst we take all reasonable care to ensure that the website is up to date with stock levels, occasionally some items may not be available. In the unlikely event that you place an order for an out of stock item we will contact you. You can choose to either wait for the item to return to stock or to be refunded in full.
7.12     We may also have to suspend the supply of a product to:
             (a) deal with technical problems or make minor technical changes;
             (b) update the product to reflect changes in relevant laws and regulatory requirements; or
             (c) make changes to the product as requested by you or notified by us to you (see clause 6).
7.13     We may also suspend supply of the products if you do not pay. If you do not pay us for the products, for example if your card payment is declined or not authorised we will suspend supply of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products.
7.14     You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing, when you decide to end the contract and whether you are a consumer or business customer:
             (a) If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or to get some or all of your money back), see clause 11 if you are a consumer and clause 12 if you are a business;
             (b) If you want to end the contract because of something we have done or have told you we are going to do, see clause 7.15;
             (c) If you are a consumer and have just changed your mind about the product, see clause 7.16. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods;
             (d) In all other cases (if we are not at fault and you are not a consumer exercising your right to change your mind), see clause 7.20.
7.15     Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided but have been paid for in part or in full. The reasons are:
             (a) we have told you about an upcoming change to the product or these terms which you do not agree to (see clause 6.2);
             (b) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
             (c) there is a risk that supply of the products may be significantly delayed because of events outside our control;
             (d) we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 7 days; or
             (e) you have a legal right to end the contract because of something we have done wrong.
7.16     Exercising your right to change your mind if you are a consumer (Consumer Contracts Regulations 2013). If you are a consumer then for most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
7.17     Our goodwill guarantee for consumers. Please note, these terms are more generous than your legal rights under the Consumer Contracts Regulations in the ways set out below. This goodwill guarantee does not affect your legal rights in relation to faulty or misdescribed products (see clause 11.1):


7.18     When consumers do not have a right to change their minds. Your right as a consumer to change your mind does not apply in respect of the following and refunds will not be provided for the following items:
             (a) products identified on the website or identified during the checkout process as being Special Orders;
             (b) products sealed for safety purposes, once these have been unsealed after you receive them;
             (c) sealed audio or sealed video recordings or sealed computer software, once these products are unsealed after you receive them;
             (d) goods are customised or bespoke; and
             (e) any products which become mixed inseparably with other items after their delivery.
7.19     How long do consumers have to change their minds? If you are a consumer how long you have to change your mind depends on what you have ordered and how it is delivered. If you have bought goods (for example an unused part, or other products which do not fall into the categories set out in 8.5) you have 28 days after the day you (or someone you nominate) receives the goods, unless your goods are split into several deliveries over different days. In this case you have until 28 days after the day you (or someone you nominate) receives the last delivery.
7.20     Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you are not a consumer who has a right to change their mind (see clause 7.14), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for goods is completed when the product is delivered, and paid for. If you want to end a contract before it is completed where we are not at fault and you are not a consumer who has changed their mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract.

8.1     Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
             (a) Phone or email. Call customer services on 03 300 500 700 or email us at customer.service@generaltraffic.co.uk. Please provide your name, home address, details of the order and, where available, your phone number and email address.
             (b) Online. Complete the form on our website:
8.2     Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must either return the goods in person to where you bought them, post them back to us at our Warrington Distribution Centre marked “Online Returns” to

General Traffic Ltd
Unit 2-3 Cranford Court,
Hardwick Grange,
Wolston,
Warrington,
WA1 4RX

or (if they are not suitable for posting) allow us to collect them from you. Please call customer services on 03 300 500 700 or email us at customer.service@generaltraffic.co.uk for a return label or to arrange collection. If you are a consumer exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract. All returned goods must be in their original packaging, and securely packaged. We will not be held responsible for any damage caused by you failing to securely package your returns.
8.3     When we will pay the costs of return. We will pay the costs of return:
             (a) if the products are faulty or misdescribed; or
             (b) if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.

In all other circumstances (including where you are a consumer exercising your right to change your mind) you must pay the costs of return.

8.4     What we charge for collection. If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection. The costs of collection will be the same as our charges for standard delivery, see our website:
8.5     How we will refund you. If you are entitled to a refund under these terms we will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
8.6 When we may make deduction from refunds if you are a consumer exercising your right to change your mind. If you are exercising your right to change your mind:
             (a) We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount. This includes use of the product.
             (b) The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
8.7 When your refund will be made. We will make any refunds due to you as soon as possible. If you are a consumer exercising your right to change your mind then:
             (a) If the products are goods and we have not offered to collect them, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see clause 8.2.
             (b) In all other cases, your refund will be made within 14 days of your telling us you have changed your mind

9.1 We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
             (a) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, your vehicle details; or
             (b) you do not, within a reasonable time, allow us to deliver the products to you or collect them from us.
9.2 You must compensate us if you break the contract. If we end the contract in the situations set out in clause 9.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
9.3 We may withdraw the product. We may write to you to let you know that we are going to stop providing the product. We will refund any sums you have paid in advance for products which will not be provided.

How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone our customer service team at 03 300 500 700 or email us at customer.service@generaltraffic.co.uk or write to us at

General Traffic Ltd
Rutland Mill,
Adelaide Street,
Bolton,
BL3 3NY.

Alternatively, please speak to one of our staff in-store.

11.1     If you are a consumer we are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the products. Nothing in these terms will affect your legal rights.


    11.2 Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must either return them in person to where you bought them, post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please call customer services on 03 300 500 700 or email us at customer.service@generaltraffic.co.uk for a return label or to arrange collection. All defective goods returned must where possible be returned in their original packaging.

12.1     If you are a business customer we warrant that on delivery, and for a period of 12 months from the date of delivery (warranty period), any products shall:
             (a) conform with their description and any relevant specification;
             (b) be free from material defects in design, material and workmanship; and
             (c) be of satisfactory quality (within the meaning of the Sale of Goods Act 1979).
Please note that some products have shorter warranty periods due to having much shorter shelf life. Those products will be highlighted on our website. Note also the manufacturers’ guarantee as shown on some products, see clause 14.
12.2     Subject to clause 12.3, if:
             (a) you give us notice in writing during the warranty period within a reasonable time of discovery that a product does not comply with the warranty set out in clause 12.1;
             (b) we are given a reasonable opportunity of examining such product; and
             (c) you return such product to us at our cost,
                 we shall, at our option, repair or replace the defective product, or refund the price of the defective product in full.
12.3     We will not be liable for a product's failure to comply with the warranty in clause 12.1 if:
             (a) you make any further use of such product after giving a notice in accordance with clause 12.2(a);
             (b) the defect arises because you failed to follow our or the manufacturers oral or written instructions as to the storage, installation, commissioning, use or maintenance of the product or (if there are none) good trade practice;
             (c) you carry out repairs or alterations to the product without the manufacturer’s approval;
             (d) the defect arises as a result of us following any drawing, design or specification supplied by the Customer;
             (e) you alter or repair the product without our written consent;
             (f) the product has been fitted in more than one vehicle;
             (g) the product has been fitted to an incompatible vehicle (guides are available upon request); or
             (h) the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal working conditions.
12.4      In addition to the above a manufacturer may supply the product with an additional warranty. Details of the warranty provided will be provided to you with the product purchased, indicated on the website or available upon request.
12.5      Except as provided in this clause 12, we shall have no liability to you in respect of a product's failure to comply with the warranty set out in clause 12.1.
12.6      These terms shall apply to any repaired or replacement products supplied by us under clause 12.2.

13.1     Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 13.3 for what happens if we discover an error in the price of the product you order.
13.2     Differences in prices to instore purchases. Whilst we strive to ensure that our prices are at all times fair and reasonable, there may be occasions where the prices on the website differ to the prices for the same items instore at the same time. We are under no obligation to offer the same prices on the website as in-store and vice versa.
13.3     What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
13.4     When you must pay and how you must pay. We accept payment with Visa and Mastercard credit cards, and debit card. Payment by Amex or Paypal is not accepted. You must pay for the products before we dispatch them.
13.5     Payment delays. Payments made by some credit card companies may be subject to security checks and authorisations. We will not be held responsible for any delays caused by such security checks or failed authorisations nor for any bank charges if you pay by debit card and have insufficient funds.

For details of the applicable terms and conditions, please refer to the manufacturer's guarantee provided with the products.

15.1     What is the Old Core Surcharge? We are required to obtain your old item when supplying certain products. Any products subject to the Old Core Surcharge will be clearly displayed on the website. These products will be invoiced with a surcharge, which will also be clearly displayed. If the old unit is returned to us within 7 days from the date of delivery you will be refunded the full amount of the surcharge.
15.2     The old unit must be identical to the product purchased. The product you return must be the same product as the product you purchase and in a condition that enables it to be re-manufactured. Full details of the conditions will be provided with your purchase. Failure to meet these conditions may result is us being unable to refund the surcharge amount to you.

From time to time we will have promotions on specific products as set out on our website. Any such promotions will only be available during the dates specified on our website, and orders placed after this time will not benefit from any such promotional rates or incentives. We reserve the right to terminate promotions at any time and without notice. Daily Deals

17.1     We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
17.2     We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products as summarised at clause 11.1; and for defective products under the Consumer Protection Act 1987.
17.3     We are not liable for business losses. If you are a consumer we only supply the products for to you for domestic and private use. If you use the products for any commercial, business or re-sale purpose our liability to you will be limited as set out in clause 18.

18.1     Nothing in these terms shall limit or exclude our liability for:
             (a) death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);
             (b) fraud or fraudulent misrepresentation;
             (c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982;
             (d) defective products under the Consumer Protection Act 1987; or
             (e) any matter in respect of which it would be unlawful for us to exclude or restrict liability.
18.2     Except to the extent expressly stated in clause 12.1 all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded.
18.3     Subject to clause 18.1:
             (a) we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, labour time or any indirect or consequential loss arising under or in connection with any contract between us; and
             (b) our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited the total sum paid by you for products under such contract.
18.4     If we fail to deliver the products, our liability is limited to the cost of obtaining replacement goods of a similar description and quality in the cheapest market available, less the price of the products. However, we will not be liable to the extent that any failure to deliver was caused by an event outside our control, or because you failed to provide adequate delivery instructions or any other instructions that are relevant to the supply of goods.
18.5     We only supply the products for internal use by your business, and you agree not to use the products for any resale purposes.
18.6     Except as expressly stated in these Terms, we do not give any representations, warranties or undertakings in relation to the products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the products are suitable for your purposes.

19.1     How we will use your personal information. We will only use your personal information as set out in our privacy policy

20.1     We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
20.2     You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. However, if you are a consumer you may transfer our guarantee at clause 7.17 to a person who has acquired the product. We may require the person to whom the guarantee is transferred to provide reasonable evidence that they are now the owner of the relevant item or property. This only applies to the first vehicle that any accessory or part is fitted to.
20.3     Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms, except as explained in clause 20.2 in respect of our guarantee. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
20.4     If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
20.5     Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
20.6     Which laws apply to this contract and where you may bring legal proceedings if you are a consumer. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
20.7     Which laws apply to this contract and where you may bring legal proceedings if you are a business. If you are a business, any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.