6. Refunds & Returns
6.1 If you decide that you do not want any goods that we have delivered, we are happy to offer you an exchange or refund, provided that they are returned to us in their original and unused condition (including original packaging) within 28 days of delivery.
6.2 Under the Distance Selling Regulations, you have the right to cancel your order any time before dispatch, or within seven days of receiving your goods. Please contact our Customer Service Team if you wish to exercise this right.
6.3 If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to us at your own cost. The goods must be returned unopened and you must take reasonable care to ensure the goods are not damaged in the meantime or in transit.
6.4 You may send returns back to us via which ever method you choose, however we do recommend using a trackable service and obtaining proof of postage. When sending returns back to us please make sure they are securely packaged, as we cannot be held responsible for lost or damaged returns.
6.5 Goods that are not normally held in stock by us and are therefore ordered specifically as per your request are classed as Special Orders. All Special Orders are non-refundable except at our sole discretion. We reserve the right to apply a handling charge fee up to 25% of the price of the Special Order, which shall be deducted from any refund due to you.
6.6 In the unlikely event that you receive faulty or damaged goods, we must be notified within 48 hours. Please e-mail a member of our Customer Services Team at firstname.lastname@example.org or call us on 01925 84 66 84 for instructions on returning damaged or unsatisfactory items.
6.7 We will endeavour to process returns within 28 working days of receipt.