Please read through the terms and conditions carefully before ordering any goods from us. Please retain a copy of these terms and conditions for future reference.

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern General Traffic’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term General Traffic or “our/us/we” refers to the owner of the website, a company registered in England and Wales, whose registered office is Rutland Mill, Adelaide Street, Bolton, BL3 3NY. Our company registration number is 1730603 and our VAT registration number is 389 7302 09. The term “you/your” refers to the user or viewer of our website.

1. General Information

1.1 We reserve the right to change these terms and conditions at any time. Your use of the website will automatically constitute your agreement to be legally bound by the terms and conditions set out herein. It is important that you read the terms and conditions each time you use our website as you will be bound by the latest terms and conditions that are posted here.

2. The Contract

2.1 By placing an order with us you warrant that you are legally capable of entering into binding contracts and that any information you provide to us during the order process is accurate, complete and not misleading.

2.2 When you place an order on our website this will be deemed as an offer to purchase goods in accordance with these terms and conditions.

2.3 As part of the checkout process you will be given the opportunity to review the final details of your order before you submit the order and make payment. At this stage we will send you an e-mail acknowledging your order. Please note that this e-mail does not constitute legal acceptance by General Traffic of your order.

2.4 The order shall only be deemed accepted by General Traffic when you have paid for the goods, monies received by General Traffic and the goods have been dispatched.

2.5 All orders placed via our website are subject to availablity of stock. In the unlikely event that you place an order for goods that are out of stock, we will contact you as soon as possible. You will be given the option to wait until the goods are available and in stock or to cancel your order. Under these circumstances, if you choose to cancel your order you will be refunded in full.

2.6 We will retain details of your orders in our database which can be made available to you upon request. Please contact our Customer Service Team for more information.

2.7 No variation or amendment of this Contract will be valid unless in writing and signed by you and an authorised representative of General Traffic.

3. Product & Price Information

3.1 All application guides, descriptions, drawings, illustrations, images and specifications are provided for general information to give you an idea of the goods described in them. Any weights and sizes supplied are a guide only and are approximate.

3.2 We reserve the right to deliver goods of a modified design provided that any difference does not make the goods unsuitable for any purpose you have made known to us.

3.3 All prices are shown in Pounds Sterling and are only applicable to purchases made via our website. There may be occasions where prices and promotions offered on our website may differ from those prices and promotions displayed in-store at the same time. We are under no obligation to honour any in-store price or promotion that differs from those online. Similarly, General Traffic stores are under no obligation to honour any online price or promotion that differs from the in-store price.

3.4 In the event that there are any errors regarding price or description, we reserve the right to correct that price or description and notify you accordingly. In these circumstances, it will be deemed that a contract has not been entered into and you will not be bound to continue with your purchase. You will be given the option to proceed with the revised order at the correct price or description, or to cancel the order. Upon cancellation, your credit or debit card will be refunded in full. The repayment of such monies paid to us will be the extent of our liability to you in the event of these errors.

3.5 We list prices as both inclusive and exclusive of VAT. All prices are exclusive of any other sales tax or duty that may be applicable which will be payable in addition to the price unless otherwise stated.

4. Payment Information

4.1 We accept payments by most major credit/debit cards or by PayPal.

4.2 Payments handled via Barclaycard ePDQ CPI or PayPal may be subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

4.3 We are not liable for any bank charges that you may incur if sufficient funds are not available at the time of processing the payment.

4.4 We do not retain any details of your credit/debit card at any time during your use of this website.

4.5 We reserve the right to charge a credit card surcharge if you choose to make payment to us by credit card.

5. Delivery Information

5.1 Delivery charges are displayed clearly as part of the checkout process. We offer standard delivery to mainland UK free of charge for orders over £30. For more information about delivery charges and estimated lead times please click here.

5.2 For deliveries to non-mainland UK addresses and certain remote locations there may be an additional surcharge imposed by our carriers and a slightly longer delivery lead-time. Please contact our Customer Service Team for more information.

5.3 Any days or timescales quoted for delivery are approximate only. We will use all reasonable endeavours to avoid late deliveries. We cannot be held liable for any delay or failure to deliver goods within the estimated timescale and/or any costs incurred if delivery is delayed. If we anticipate any delivery taking longer than expected we will endeavour to notify you by e-mail.

5.4 Our liability for non-delivery of goods will be limited to, at our discretion, replacing the goods within a reasonable time, issuing a credit note at the pro rata rate against any invoice raised for such goods or a refund of the purchase price paid.

5.5 Risk of loss and damage to goods will pass to you on completion of delivery.

6. Refunds & Returns

6.1 If you decide that you do not want any goods that we have delivered, we are happy to offer you an exchange or refund, provided that they are returned to us in their original and unused condition (including original packaging) within 28 days of delivery.

6.2 Under the Distance Selling Regulations, you have the right to cancel your order any time before dispatch, or within seven days of receiving your goods. Please contact our Customer Service Team if you wish to exercise this right.

6.3 If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to us at your own cost. The goods must be returned unopened and you must take reasonable care to ensure the goods are not damaged in the meantime or in transit.

6.4 You may send returns back to us via which ever method you choose, however we do recommend using a trackable service and obtaining proof of postage. When sending returns back to us please make sure they are securely packaged, as we cannot be held responsible for lost or damaged returns.

6.5 Goods that are not normally held in stock by us and are therefore ordered specifically as per your request are classed as Special Orders. All Special Orders are non-refundable except at our sole discretion. We reserve the right to apply a handling charge fee up to 25% of the price of the Special Order, which shall be deducted from any refund due to you.

6.6 In the unlikely event that you receive faulty or damaged goods, we must be notified within 48 hours. Please e-mail a member of our Customer Services Team at customer.service@generaltraffic.co.uk or call us on 01925 84 66 84 for instructions on returning damaged or unsatisfactory items.

6.7 We will endeavour to process returns within 28 working days of receipt.

7. Warranty Information

7.1 Where applicable, goods are supplied with the benefit of a warranty given by the manufacturer. Details of the warranty period may be provided to you with the goods at the time of purchase or otherwise will be available upon request.

7.2 If goods become faulty during the warranty period for reasons unconnected with your acts, omissions or misuse of the goods, you must notify us in writing and return such goods to us.

7.3 We will repair or replace such goods with the same or superior goods, without charge, and shall have no further liability to you.

7.4 If goods become faulty outside of the warranty period and you request that we replace or repair such goods, then we may charge for such repair or replacement.

7.5 Warranty claims do not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the manufacturer, failure to follow the manufacturer’s instructions, or any alteration or repair carried out without the manufacturer’s approval.

8. Old Core Surcharge

8.1 Certain goods may be invoiced with a surcharge in respect of the old unit that you may return to us. If the old unit is returned to us within 7 days from the date of delivery a credit note or refund will be issued by us in respect of the surcharge.

8.2 The old unit must be identical to the unit purchased and in a condition that enables it to be re-manufactured. Failure to meet these conditions may result in our refusal to issue a credit note or refund for the surcharge.

9. Intellectual Property

9.1 You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times vested in us. You are permitted to use this material only as expressly authorised by us.

9.2 You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

10. Liability

10.1 Nothing in these terms and conditions excludes or limits our liability for:

10.1.1 death or personal injury caused by our negligence;
10.1.2 fraud or fraudulent misrepresentation;
10.1.3 defective products under the Consumer Protection Act 1987; or
10.1.4 any other matter in respect of which it would be unlawful for us to exclude or restrict our liability.

10.2 Subject to clause 10.1, we will not be liable to you for:

10.2.1 loss of profit;
10.2.2 loss or corruption of data;
10.2.3 depletion of goodwill; or
10.2.4 any indirect or consequential loss, damage, costs or expenses.

11. Force Majeure

11.1 We will not be liable for any delay or failure to fulfil any of our obligations under the Contract where such a failure or delay is caused by a Force Majeure Event.

11.2 A Force Majeure Event means any event beyond our reasonable control, which by its nature could not have been foreseen, or, if it could have been foreseen, was unavoidable.

11.3 This includes (but is not limited to) strikes, industrial disputes, transportation problems, acts of God, war, riots, fires, natural disasters or extreme adverse weather conditions.

12. Governing Law & Jurisdiction

12.1 The Contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with, English law, and the parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.